The Kahnawake Gaming Commission (KGC) in Quebec has been licensing and regulating online gambling since 1999, and hasn’t always had the best reputation for dealing with player complaints. However, in the last few years they have really stepped up to the plate by quickly resolving issues that are brought to them.
This is great news for Canadians, since we now have a very reliable local authority to contact for any problems with the many online casinos that are licensed by the KGC. Several of the casinos featured on this website are licensed by them, including ones like All Slots Casino and Red Flush Casino.
Showing their new dedication to transparency, the KGC has released their first annual report which outlines the complaints brought to them. The 2010 report can be found here, these are the highlights:
- A total of 607 complaints came in, but 169 of those were screened out because they didn’t actually license the casinos that received the complaint, leaving 438 complaints for them to address.
- Of those complaints, 81 were due to player accounts being locked, 173 were due to delayed or refused payments of winnings, 105 concerned fairness of the casino/games, and the other 62 were miscellaneous complaints.
- As of December 31st, 2010 – only 17 of the 438 complaints remained unresolved.
- Of the 421 resolved cases, 193 were dismissed as unfounded and 228 went in the player’s favour.
Only having 17 unresolved complaints (11 of which were received in December), and 54% of cases being resolved in the player’s favor, the KGC is starting to look very good compared to other jurisdictions.